Return Policy, Damaged or Defective Items
& Warranty Information
Updated: January 29, 2025
Thank you for choosing Victoria's Vault: Erotic Essentials! We take pride in offering high-quality, discreet, and intimate products to enhance your pleasure and well-being.
No Returns, No Refunds, No Exchanges
Due to the Intimate and personal nature of our products, we do not accept returns, refunds, or exchanges. Let’s be real—would you feel comfortable purchasing a sex toy from a store that allows returns? **Neither would we.** To ensure the highest level of hygiene and customer safety, every item we sell is brand new, unopened, and rigorously inspects before it reaches your hands.
Damaged or Defective Items
your order arrives damaged or contains a defective product, please contact us within 48 hours of delivery at [pleasure@victoriasextoydelivery.com](mailto:pleasure@victoriasextoydelivery.com).
Include:
- Your order number.
- A brief description of the issue.
- Clear photos of the damaged or defective item
.
We will assess the situation and work with you to find a fair and satisfactory solution.
Manufacturer's Warranty
Many of our products come with a manufacturer’s warranty. If you experience an issue with a defective item that falls under warranty, we recommend contacting the manufacturer directly for assistance. Warranty details, including coverage, duration, and claim procedures, are typically included in the product packaging or listed on the manufacturer’s website. If you need help locating the warranty information, feel free to reach out to us at [pleasure@victoriasextoydelivery.com](mailto:pleasure@victoriasextoydelivery.com), and we’ll guide you in the right direction.
Need Further Assistance?
We understand that purchasing intimate products can sometimes come with questions or concerns. f you need any additional support, feel free to reach out! Your privacy, satisfaction, and confidence in our products mean everything to us. We’re here to help!
Email: pleasure@victoriasextoydelivery.com
Phone: 250-208-6228
Management Team
Victoria's Vault: Erotic Essentials
Victoria's first locally owned, sane day sex toy delivery
— Management Team
Victoria’s Vault: Erotic Essentials💜
