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Return Policy, Damaged or Defective Items

& Warranty Information

Updated: January 29, 2025

Thank you for choosing Victoria's Vault: Erotic Essentials! We take pride in offering high-quality, discreet, and intimate products to enhance your pleasure and well-being.

No Returns, No Refunds, No Exchanges

Due to the Intimate and personal nature of our products, we do not accept returns, refunds, or exchanges. Let’s be real—would you feel comfortable purchasing a sex toy from a store that allows returns? **Neither would we.** To ensure the highest level of hygiene and customer safety, every item we sell is brand new, unopened, and rigorously inspects before it reaches your hands.

Damaged or Defective Items​

your order arrives damaged or contains a defective product, please contact us within 48 hours of delivery at [pleasure@victoriasextoydelivery.com](mailto:pleasure@victoriasextoydelivery.com).

Include:

- Your order number.

- A brief description of the issue.

- Clear photos of the damaged or defective item

.

We will assess the situation and work with you to find a fair and satisfactory solution.

Manufacturer's Warranty

Many of our products come with a manufacturer’s warranty. If you experience an issue with a defective item that falls under warranty, we recommend contacting the manufacturer directly for assistance. Warranty details, including coverage, duration, and claim procedures,  are typically included in the product packaging or listed on the manufacturer’s website. If you need help locating the warranty information, feel free to reach out to us at [pleasure@victoriasextoydelivery.com](mailto:pleasure@victoriasextoydelivery.com), and we’ll guide you in the right direction.

Need Further Assistance?

We understand that purchasing intimate products can sometimes come with questions or concerns.​  f you need any additional support, feel free to reach out! Your privacy, satisfaction, and confidence in our products mean everything to us. We’re here to help!

Email: pleasure@victoriasextoydelivery.com

Phone: 250-208-6228

Management Team

Victoria's Vault: Erotic Essentials

Victoria's first locally owned, sane day sex toy delivery

 — Management Team

Victoria’s Vault: Erotic Essentials💜

Location

We are excited to offer shipping services across all of British Columbia.

Whether you're in bustling cities or serene small towns, your essentials will be delivered discreetly, ensuring your privacy and convenience.
 

Local delivery options are coming and will proudly serve Greater Victoria and areas South of the Malahat​

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​​​Victoria's Vault is settler-owned, and acknowledges with great respect and gratitude the Lekwungen and WSÁNEĆ peoples on whose unceded lands we work and live.

  • Victoria

  • Saanich 

  • Oak Bay

  • Central Saanich

  • North Saanich

  • Sidney

  • ​Esquimalt

  • View Royal

  • Colwood

  • Metchosin

  • Langford

  • Sooke

Hours

Available 24/7

  • COMING SOON Delivery Orders: Same-day delivery is typically completed within 2 hours of placing your order, unless otherwise notified.

  • Shipping Orders: Delivery times vary depending on product availability and shipping location. Please contact us for further details.

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Talk to a Human

COMING SOON 24/7  Chat Support*
*Our AI Chat feature will be launching soon to provide quick and discreet answers to your basic sexual health questions.​​

 

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Victoria’s Vault: Erotic Essentials logo elegant and modern design representing a premium adult boutique focused on pleasure

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